You have notified me that you will be updating my new Office 365 account with the e-mail address of my old Hosting-Mondial account – Can you tell me more?
Several operations are necessary to transfer your mails:

Creating your new Office 365 mailbox.
Transferring your mails to Office 365.
Update your MX records to redirect all new mail to Office 365.
As soon as your MX records point to the correct location, we make sure that all your new mails are sent to your Office 365 account and we send you an email informing you that your Office 365 account is ready to serve you !

For more information about MX records:

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How long does it take to transfer my mails?
It all depends on the volume of your mailbox, but most upgrades take less than 48 hours. Note that you can continue to use your Hosting-Mondial messaging without interruption during the upgrade process.

How do I access my new Office 365 account?
To access your Office 365 account, you have several solutions:

Webmail Outlook Web App (OWA)
Email client on computer (Outlook, Mac Mail, Thunderbird …)
Tablet
smartphone
To access your mailbox via OWA

Go to your .coolexample.com mail, with coolexample.com the domain name of your email address.
Enter your e-mail address and password, then click Login.
What do I do after activating OWA? This application looks so different from my old messaging!
Our support pages offer help articles on most topics.

Microsoft also offers help articles on its office.microsoft.com site, for example, Getting started with the Outlook Web App application.

You mentioned my mail, but what happens to my contacts and calendars?
All your old mails will be transferred to your new account, and this will also be the case for your future mails. Your contacts and calendars will not be transferred automatically, but we offer below a very simple solution to transfer your contacts.

How do I export my contacts from my Hosting-Mondial email?
First, you must export your address book from your Workspace mailbox (CSV file).

You must then import the CSV file into OWA.

To import your contacts into Outlook Web App (OWA)

Go to email.coolexample.com, where coolexample.com is the domain name of your email.
Enter your e-mail address and password, then click Login.
In the launcher, select People.

From the Settings menu, select Options.

In the People section on the left, click Import your contacts.
Select the exported CSV file from your Workspace mailbox and click Import.
What happens to my diaries?
You will need to recreate your Hosting-Mondial calendars in Office 365 (indeed, they are not taken into account by this process).

Will I lose access to my Hosting-Mondial mails as soon as I start upgrading to Office 365?
No – Your Hosting-Mondial email account will remain available until you cancel it or you do not renew it.

NOTE – If you use the same user name in your old Hosting-Mondial account and in Office 365, the password that you specified when you installed Office 365 is automatically associated with your existing Hosting-Mondial e-mail account.

What about my other Hosting-Mondial applications such as Diaries, Online Storage, and Fax by Email?
These Hosting-Mondial applications will remain available after upgrading to Office 365.

Note – If you use the same user name in your old Hosting-MondialHosting-Mondial account and in Office 365, the password that you specified when you installed Office 365 is automatically associated with your existing Hosting-Mondial applications (for example, Agendas, Online storage or Fax by mail).

Will my customers still be able to contact me by email during the upgrade process, and when this process is completed?
Yes ! During the upgrade process, you can continue to use your Hosting-Mondial email without any interruption. As soon as you receive an email notifying you that the upgrade is complete, your new mails will start arriving in your new Office 365 account.

Can I connect to the WCC (Workspace Control Center) to use a mail credit with a migrated domain?
No – At this stage, you can not use mail credits with a migrated domain (the WCC prevents clients from associating a mail credit with a migrated domain name).

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